A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan is seeking its first staff ombudsperson to establish the Staff Ombuds Office and serve as a designated neutral or impartial dispute resolution practitioner and provide confidential assistance to staff at the Ann Arbor and Michigan Medicine campus. Serving as a designated neutral third party, the ombudsperson is neither an advocate for any individual staff member nor the organization, but rather is an advocate for fairness, who acts as a source of information and referral, and aids in answering individuals’ questions, and assists in the resolution of concerns and critical situations. In considering any given instance or concern, the point of view of all parties that might be involved are taken into account . This office will supplement, but will not replace, the university’s existing resources for formal conflict resolution. The staff ombudsperson reports directly to Executive Vice President and Chief Financial Officer.
University Human Resources seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.
Dispute Resolution, Consultation, and Referral
Provide impartial and confidentialconflictresolutionservices to staff members at the university who are aggrievedorconcernedabout an issue.
Assist inquirers in obtaining and providing relevant information regarding university policies and procedures, and in clarifying issues and generating options for resolution.
Provideinquirerswithreferrals to other resources, such as Human Resources, Faculty Affairs, the employeeassistance program, university counseling services, campus health center, campus safety, and the like.
Policy Analysis and Feedback
Serve as a universityresource for administratorsinformulatingormodifyingpolicyand procedures, raising issues that might surface as a resultof a gapbetweenthestatedgoals of the university and actual practice.
Act as a liaison between individuals or groups and the university administrative structure, serving as a communicator or informalfacilitator, as appropriate, and providing upward feedback.
Function as a sensor within the universitycommunity to identify problems or trends that affect the entire university or significant parts of the university; if appropriate, recommend creative ways to address these concerns.
Provide early warning of new areas of organizational concern, upwardfeedback,critical analysis of systemic needs for improvement, and makesystems change recommendations
University Community Outreach and Education
The ombudsperson is responsible for ongoing educationandcommunication about the office’s role to all potential inquirers as well as to university leadership.
Bachelor’s Degree required. An advanced degree preferred.
A minimum of seven years related experience.
An understanding of diverse cultures and backgrounds.
Demonstrated excellence in formal and interpersonal communication.
Position requires exercising considerable respect, initiative, independent judgment, diplomacy, and a positive service-oriented attitude and assisting people calmly in stressful situations and matters of a sensitive and confidential nature. Ability to respond with appropriate urgency to situations that arise and solve problems proactively and efficiently.
Ability to exercise a high-level of initiative, discretion and judgment regarding sensitive and confidential matters. Experience facilitating the resolution of conflict.
A proven track record of acting with integrity.
Ability to partner with other university resources to establish and manage the staff ombuds program.
The incumbent must either be, or be willing to be, an active member of professional associations, in order to stay on the leading edge of critical ombuds‘ issues such as confidentiality and privilege.
Experience working at a large academic research university..
Previous ombuds experience.
Certification from the International Ombudsman Association – attained or in process.
Knowledge of U-M policies and procedures.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 156638
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.