| The Learning Experience Curator (LEC) evaluates and recommends learning resources for new and existing courses in their respective content area or project focus. The LEC strategizes, consults and guides internal partners in curation of learning and implements the vision for the next generation of learning resources for PNC University. This individual enacts and monitors the content governance process ensuring materials are up to date, accurate, and in compliance. The LEC maintains current and relevant knowledge in their respective content area and takes a proactive approach to learning new technology that could better assist employee learning. | Consults with internal partners to understand learning needs o Collaborates and consults with internal teams to understand individual and overall needs, assisting in the creation of a cohesive and seamless employee experience | | Curates learning solutions in support of business needs o Evaluates and suggests learning resources that support the learning outcomes of various curricula, employee competencies and in support of business needs o Collaborates with stakeholders to strategically and creatively develop and support learning environments that are high quality, engaging, and innovative o Actively supports curriculum program managers and stakeholders in the design, development, and implementation of learning solutions | | Implements and oversees system compliance and governance, minimizing risk and ensuring accuracy of content o Incorporates governance standards through implementing the content approval process, identifying and escalating items needing addressed o Ensures appropriate learner content and provides maintenance support in addressing governance related escalations including fixing broken links, addressing outdated or inaccurate content, etc. o Considers and integrates compliance practices in support of current accessibility (ADA) requirements and overall PNCU standards o Vigilantly monitors and communicates progress to all stakeholders, identifying risks and providing direction and support | | Partners with LXP provider and subscription-based vendors to monitor data, implement changes and ensure postive learner experience o Anticipates publication changes with curricular impact and builds consensus with curricula team for mitigating risk and negative employee experiences o Collects, monitors and interprets data to enact positive changes and generates relevant reports in a timely manner o Stays informed of and engaged in relevant learning trends o Builds and maintains relationships with Learning Experience System and Subscription-based vendors; works collaboratively and effectively together to drive learner experience | Competency Name 1 | Manages Risk | | Competency Description 1 | Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework. o Holds self and others accountable for risk management and accurately assesses team risk management performance. o Creates common understanding of risks and how to monitor and manage them for creating shareholder value. o Communicates units risk appetite and risk framework in support of the enterprise risk framework. Mitigates people-related risk through consistent application of PNC policies. o Recognizes and rewards others’ efforts for managing risk, and innovative/continuously-improved practices. Corrects or applies consequences where individuals are out of compliance with risk policy. o Identifies common technology, security, or financial risks relevant to own function or unit; appropriately escalates risk issues in a timely manner. | | Competency Code 1 Proficiency Level X | Working Experience | | Competency Name 2 | Customer Focus | | Competency Description 2 | Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. o Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. o Facilitates creation of the 'right' products and services to resolve customer business issues. o Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. o Communicates and models the criticality of customer focus as an organizational strategy. o Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. o Advises others on creating customer focused environments in various scenarios. | | Competency Code 2 Proficiency Level X | Extensive Experience | | Competency Name 3 | Competency-based Training and Development | | Competency Description 3 | Knowledge of processes, tools and techniques; ability to design and implement competency-based Training and Development (T&D) programs. o Monitors junior staff in the implementation of competency-based T&D programs for individuals, teams and departments. o Consults on the standard process of creating individual competency development plans. o Interprets operational considerations in implementing competency-based T&D. o Formulates organizational gap analysis and competency distribution reports. o Decides target training investment base on the result of departmental or organizational gap analysis. o Coaches others on creating quantifiable objectives for closing gaps. | | Competency Code 3 Proficiency Level X | Extensive Experience | | Competency Name 4 | Instructuctional Design | | Competency Description 4 | Knowledge of relevant instructional design concepts and processes; ability to design instructional content to meet the learning needs of a target population. o Advises on instructional design for both large and small units of subject matter. o Creates detailed specifications for development, implementation, and maintenance of instructional design subject matter. o Coaches on assessment processes and how to determine topics appropriate for a given learning environment. o Evaluates the cost-benefit ratio of alternative instructional design models and methodologies. o Analyzes key considerations for conversion of CBT or classroom courses to web-based delivery. o Consults on alternative delivery methods and their implications for learning. | | Competency Code 4 Proficiency Level X | Working Experience | | Competency Name 5 | Consulting | | Competency Description 5 | Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations. o Carries out the agreed-upon consulting assignment in a professional manner. o Explains the requirements, deliverables, costs, and criticalities of the assignment. o Documents client's objectives and project scope. o Uses formal and informal means to keep client informed on progress and issues. o Participates in developing consulting opportunities or assignments. | | Competency Code 5 Proficiency Level X | Working Experience | | Competency Name 6 | T&D: Trends and Directions | | Competency Description 6 | Knowledge of Training and Development (T&D) functions and practices; and ability to evaluate, follow, and lead T&D trends and directions within the organization, and the entire industry. o Teaches others the industry-wide T&D trends, directions, and benchmarks, relating them to own organization. o Consults on the impact of organizational T&D trends, directions, and overall business environment. o Coaches others on analyzing and anticipating T&D trends. o Designs an organization's T&D short- and long-term activities, aligning them with current trends and directions. o Oversees the implementation of T&D programs associated with new trends and directions. o Evaluates the benefits and drawbacks of an organization's T&D programs associated with new trends and directions. | | Competency Code 6 Proficiency Level X | Working Experience | | Competency Name 7 | Training & Development | | Competency Description 7 | Knowledge of employee training and development methodologies and ability to ensure that a target population has the knowledge and skills required to meet both tactical and strategic objectives. o Coaches others on the use of live instruction and technology-based approaches for diverse groups. o Consults on how and where to research training issues like tools, delivery methods, programs, etc. o Develops targeted programs for management and high potential employees. o Monitors progress of employees in specialized programs to ensure program goals are met. o Evaluates internal and external providers to identify best supplements to existing programs. o Designs or selects programs that meet prioritized needs and allow for variety in learning styles. | | Competency Code 7 Proficiency Level X | Working Experience | | Competency Name 8 | Partnering for Clients Success | | Competency Description 8 | Knowledge of and ability to work and think alongside clients to achieve clients' current and future aspirations and successes. o Customizes solutions to meet clients' dynamic current and future needs using company's products, services and capabilities efficiently and effectively. o Collaborates with internal and external experts and consultants to develop solutions that can add significant value to clients' success. o Partners with clients to respond to new business conditions or challenges using one's own expertise and capabilities with enthusiasm. o Advises others on best practices to solve clients' problems and improve the effectiveness of outcomes. o Helps clients to reconstruct their perceptions about their current business to explore alternative solutions and increase success. o Recommends improvements to clients' current business processes, such as marketing channels, business risks, resources and costs. | | Competency Code 8 Proficiency Level X | Extensive Experience | | Competency Name 9 | Training Programs Management | | Competency Description 9 | Knowledge of and ability to design, implement, evaluate and develop an organizations training programs to achieve high business performance. | | Competency Code 9 Proficiency Level X | Extensive Experience | | |
