Details
Posted: 27-Apr-22
Location: Ann Arbor, Michigan
Salary: Open
Internal Number: 512371-804521
Who We Are
Bank of Ann Arbor is one of the nation's best financial institutions, serving the Southeast Michigan area for over 25 years! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.
For the third time in five years, we were named one of American Banker's Best Banks to Work For (only 75 of 6,000 institutions were named) thanks to our strong culture, value system, competitive benefits, terrific team, strong commitment to the community, and fun work environment.
Since Bank of Ann Arbor was founded in 1996, we've consistently supported the communities we serve. We've contributed over $5.4 million to help support area nonprofit organizations, schools, faith-based institutions, the arts, and others. In 2017, Bank of Ann Arbor personnel volunteered more than 3,000 hours to nearly 200 nonprofit organizations.
Who You Are
The Deposit Operations Specialist a process-oriented and service-minded professional that will facilitate the operational functions that support various banking services. It is critical in your role to have high levels of integrity with the ability to work independently in a fast-paced environment. In your role, you are responsible for reconciling accounts, wire transfer processing, processing of electronic transactions such as ACH and debit cards, deposit accounts and ATM/Debit operations. Providing a full range of professional, technical and general support to customers and Bank Personnel. Maintain a thorough working knowledge of the bank's customer and deposit servicing system and the systems utilized in processing these products and services.
Maintain a working knowledge and understanding of regulations and laws concerning the electronic banking industry.
Your Role
- Administer all daily maintenance activities related to deposit services in a timely and accurate manner, including ACH pre-notes, checks, NOC, ATM/Debits effecting balances transactions or disputes.
- NSF/OD Item processing with departments, lenders and front-line team members
- Resolution of (DDA/SAV/COD/SDB) non-post and Stop Payment items from previous business day ensuring correct documentation received.
- Review customer corrections and generate daily notices to be mailed to customers and departments
- Review/Process/Balance branch items, incoming and outgoing cash letters, and foreign checks, and credit card payments.
- Respond to ATM/Debit card requests/inquiries from internal and external clients including opening, modifying and/or closing.
Experience and Skills
Your Knowledge and Experience
- High School diploma or equivalent, Associates or Bachelor's degree preferred; or equivalent work experience required.
- 2 - 3 years of experience in a financial or banking environment preferred
- Excellent work ethic, high levels of integrity, ability to prioritize and results focused.
- Knowledge and experience with banking systems and processing software and proficiency with Windows based applications and operations related software.
- Knowledge of check processing, ACH, wire transfers and card services preferred.
- Demonstrated success in a similar role within a bank operations or retail team; account reconciliation and deposit operations experience preferred.
- Work independently in a fast-paced environment
- Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization
- Attention to detail to ensure accuracy
- Excellent verbal and written communication skills
- Knowledge of Federal and State regulations pertaining to bank operation functions.
