| Summary | Human Resources Customer Support performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse HR functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts. |
| Responsibilities | 1. Provide administrative support for daily HR functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries.
2. Greet and assist customers in a friendly, courteous manner
3. Receive, process and maintain forms related to Human Resources.
4. Independently research and resolve problems associated with Human Resources
5. Build and maintain packets for New Husky Orientation including but not limited to benefits, payroll and/or employment eligibility verification
6. Calculate and track RSVP points and eligibility, leave balances and process any necessary adjustments or payouts
7. Complete Benefits and/or Payroll deduction adjustments
8. Maintain and update permanent, confidential Employee files
9. Data enter and maintain employee records in Banner
10. Receive Electronic Personnel Action Forms (EPAF) using the Banweb system
11. Complete internal and/or vendor audits
12. Track and send Affordable Cares Act offer letters
13. Prepare check request, enter invoices for garnishment and Reallocation of Expenditures
14. Run Banner reports related to employee benefits, employment and/or payroll
15. Assist in the biweekly data entry for multiple processes
16. Be knowledgeable about the organization and business of MTU Human Resources and act as a backup to support all areas
17. Be knowledgeable of regulations including but not limited to Federal, State and local taxes
18. Process Visitor Access forms and Create M-numbers and User ID’s in Banner
19. Review and track all Casual Seasonal Short-Term employment Paperwork
20. Receive and route all Bullard-Plawecki requests, assist in the collection of Cost of Living Index (COLI) survey data, and assist with special projects, functions and events
21. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
22. Integrate safety practices into daily activities
23. Other duties as assigned |
| Required Education, Certifications, Licensures | • High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired |
| Required Experience | • Three years office/clerical experience
• Three years of proven high-quality customer service experience
• Three years’ experience using personal computers including Microsoft Word and Excel
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| Desirable Education and/or Experience | • Familiarity and experience with Banner
• Experience creating forms
• Experience working with people from multiple countries and cultures
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| Required Knowledge, Skills, and/or Abilities | • Excellent interpersonal, customer service and written/oral communication skills
• Demonstrated willingness and ability to learn and follow instructions
• Demonstrated ability to work effectively with frequent and multiple interruptions
• Demonstrated ability to simultaneously work on multiple projects
• Demonstrated knowledge of proper grammar, spelling, and punctuation
• Demonstrated excellent attendance record
• Demonstrated ability to be flexible and adapt to changing priorities
• Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of an office
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
• Demonstrated commitment to contribute to a safe work environment
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff |
| Desirable Knowledge, Skills, and/or Abilities | - Familiarity and experience with Human Resources functional responsibilities.
- Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.
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| Required Training and Other Conditions of Employment | Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department. Required University Training: -
Employee Safety Overview -
Anti-Harassment, Discrimination, Retaliation Training -
Annual Data Security Training - Annual Title IX Training
Required Departmental Training:
Background Check: Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed. Other Conditions of Employment: Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment. Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities |
| Full-Time Equivalent (FTE) % (1=100%) | 1.00 |
| FLSA Status | Non-Exempt |
| Appointment Term | 12 months |
| Shift | 1st Shift |
| Pay Rate/Salary | Contractual. External candidates will receive the minimum amount ($16.74/hr). |
| Title of Position Supervisor | Manager of Human Resources Information Systems |
| Posting Type | Internal and External |
| Dependent on Funding | False |
| Special Instructions to Applicants (if applicable) | - UAW Posting 09/13/2024 - 09/19/2024
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.
Your references should include the contact information for at least three (3) professional references. |
| Additional Information | |
